story11932.xml
Title
story11932.xml
Source
born-digital
Media Type
story
Date Entered
2005-09-12
911DA Story: Story
Hi. My name is Robert....On that day, I was heading to my job as a Teleservice Representative for First Data Teleservices. We take phone calls for information purposes. At 8:55, after just logging onto the system, A call came over my headphones:
"Information how may I help you?"
(Person on phone): May I please have the number to United Airlines?"
"Toll free?"
"Yes- (Sound of Hysterical crying)
Person on phone: "OH MY GOD, ANOTHER ONE'S JUST HIT THE TOWER! I THINK IT'S MY DAUGHTER'S!"
ME: MA'AM WHAT IS HAPPENING?
PERON ON PHONE: DIDN'T YOU JUST HEAR WHAT'S HAPPENED IN NY?
ME- NO, WHAT IS IT?
PERSON- A PLANE HAS JUST CRASHED INTO THE WORLD TRADE CENTER!
ME- OH MY GOD! REALLY?
PERSON- PLEASE GIVE ME THE NUMBER, I JUST HEARD THAT ANOTHER PLANE IS HIJACKED AND I THINK IT CRASHED TOO!
PERSON - AAGGH! ITS A UNITED PLANE! PLEASE, PLEASE GIVE ME THE NUMBER, IT MAY BE MY DAUGHTER'S- (UNKNOWN CALLER)
ME - HERE IT IS, MA'AM CALM DOWN! MAY GOD BE WITH YOU...
I then went and took my break,,,,,heard several minutes of screaming, and upon arriving in the cafeteria, saw the tower collapse to the ground....
Later, I asked for undertime, got it, and called my wife, telling her to put a blank tape in the VCR and start recording news channels!!!!She did.....and I came home to be with her.
We were living in Palm Coast, FLorida.
"Information how may I help you?"
(Person on phone): May I please have the number to United Airlines?"
"Toll free?"
"Yes- (Sound of Hysterical crying)
Person on phone: "OH MY GOD, ANOTHER ONE'S JUST HIT THE TOWER! I THINK IT'S MY DAUGHTER'S!"
ME: MA'AM WHAT IS HAPPENING?
PERON ON PHONE: DIDN'T YOU JUST HEAR WHAT'S HAPPENED IN NY?
ME- NO, WHAT IS IT?
PERSON- A PLANE HAS JUST CRASHED INTO THE WORLD TRADE CENTER!
ME- OH MY GOD! REALLY?
PERSON- PLEASE GIVE ME THE NUMBER, I JUST HEARD THAT ANOTHER PLANE IS HIJACKED AND I THINK IT CRASHED TOO!
PERSON - AAGGH! ITS A UNITED PLANE! PLEASE, PLEASE GIVE ME THE NUMBER, IT MAY BE MY DAUGHTER'S- (UNKNOWN CALLER)
ME - HERE IT IS, MA'AM CALM DOWN! MAY GOD BE WITH YOU...
I then went and took my break,,,,,heard several minutes of screaming, and upon arriving in the cafeteria, saw the tower collapse to the ground....
Later, I asked for undertime, got it, and called my wife, telling her to put a blank tape in the VCR and start recording news channels!!!!She did.....and I came home to be with her.
We were living in Palm Coast, FLorida.
Collection
Citation
“story11932.xml,” September 11 Digital Archive, accessed January 15, 2025, https://911digitalarchive.org/items/show/4588.