story7629.xml
Title
story7629.xml
Source
born-digital
Media Type
story
Date Entered
2002-09-16
911DA Story: Story
Although I am in the UK I still feel the pain of Americans who didnt loose anyone close.
I was at work and has just returned from lunch, my friend said," A plane has crashed into the world trade center" this was at 8:55 US time. Within minutes call after call was coming through. They started as people just wanting to find a number or the dialling code. After the second plane hit the calls changed. People were crying and screaming at me down the phone "Why cant I get through" from that to "My daughter works on the 83rd floor,please help me"
If people in America felt helpless then there was also alot of people across the Atlantic who felt even more helpless.
I stayed at work for 13 hours, I didnt have to but I felt that I had to do something, as little as it was.
On an average day we take about 13,000 calls on September 11th we took 81,000 calls.
I am no brave fireman or medic, I am an operator who tried all she could to help. This year on the Anniversary I couldnt face work. I stayed at home praying for all the friends and families that lost loved ones and I vowed to put the nightmares I have had since behind me.
God bless all who died and their families
God Bless America
Love Helen Spall
I was at work and has just returned from lunch, my friend said," A plane has crashed into the world trade center" this was at 8:55 US time. Within minutes call after call was coming through. They started as people just wanting to find a number or the dialling code. After the second plane hit the calls changed. People were crying and screaming at me down the phone "Why cant I get through" from that to "My daughter works on the 83rd floor,please help me"
If people in America felt helpless then there was also alot of people across the Atlantic who felt even more helpless.
I stayed at work for 13 hours, I didnt have to but I felt that I had to do something, as little as it was.
On an average day we take about 13,000 calls on September 11th we took 81,000 calls.
I am no brave fireman or medic, I am an operator who tried all she could to help. This year on the Anniversary I couldnt face work. I stayed at home praying for all the friends and families that lost loved ones and I vowed to put the nightmares I have had since behind me.
God bless all who died and their families
God Bless America
Love Helen Spall
Collection
Citation
“story7629.xml,” September 11 Digital Archive, accessed December 30, 2025, https://911digitalarchive.org/items/show/18576.